Last updated: 21 June 2026
1. Who We Are
Zen Tour UK Ltd (“Zen Tour UK”, “we”, “us”, “our”) is a company registered in England and Wales under company number 15856196, with registered office at 41 Skylines Village, Limeharbour, London, E14 9TS. We are registered with the Information Commissioner’s Office (ICO) under registration number ZC014970.
This policy explains how we collect, use, store and protect your personal data when you use our website (zentour.co.uk), contact us, or use our travel, education, mobility or related services.
2. What Data We Collect
- Contact details: name, email address, telephone/WhatsApp number, postal address
- Booking and travel details: travel dates, destinations, passport/travel document details where required to issue tickets or process bookings, frequent flyer or loyalty numbers
- Payment information: processed directly by our payment providers (including card processors, Klarna, Clearpay and PayPal) — we do not store full card details on our own servers
- Communications: messages you send us via WhatsApp, email, contact forms or telephone
- Technical data: IP address, browser type and device information collected automatically when you visit our website
3. How We Use Your Data
- To provide quotes, process bookings and deliver travel, education and mobility services
- To communicate with you about your enquiry or booking
- To meet legal and regulatory obligations (including IATA/BSP ticketing requirements)
- To improve our website and services
- To send you relevant updates, where you have consented to marketing communications (you may opt out at any time)
4. Legal Basis for Processing
We process personal data on the following legal bases under UK GDPR: performance of a contract, legitimate interests, consent (for marketing communications), and legal obligation (where required by law or regulatory bodies such as IATA).
5. Sharing Your Data
We may share your data with trusted third parties strictly as necessary to deliver our services, including: airlines, hotels, cruise lines and other travel suppliers; payment processors (including card payment providers, Klarna, Clearpay and PayPal); IATA/BSP for ticketing purposes; our specialist partner network (legal, accounting, healthcare, property and business specialists) only where you have asked us to make a referral; and our IT and hosting providers, who process data on our behalf.
We do not sell your personal data to third parties.
6. International Transfers
Because travel services often involve suppliers based outside the UK, your data may be transferred outside the UK or European Economic Area. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or regulatory requirements (such as IATA/BSP record-keeping obligations).
8. Your Rights
Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data, in certain circumstances; restrict or object to processing; request data portability; and withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.
9. Cookies
Our website may use cookies and similar technologies to support core functionality and understand how visitors use our site. You can control or disable cookies through your browser settings.
10. Security
We use appropriate technical and organisational measures to protect your personal data, including HTTPS/SSL encryption across our website and the use of PCI DSS-compliant payment providers for card transactions. Card data is never stored on our own servers.
11. Children’s Data
Our services are intended for adults. Where we process data relating to a minor (for example, as part of a family or student booking), this is done with the consent and involvement of a parent, guardian or responsible adult.
12. Changes to This Policy
We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent revision.
13. Contact Us
Zen Tour UK Ltd
41 Skylines Village, Limeharbour, London, E14 9TS
Email: info@zentour.co.uk
Tel: +44 (0)20 4577 1225
WhatsApp: +44 7918 319877